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1. At Klozzet.my, we aimed to make your shopping process an enjoyable experience and hence our return process is made to be hassle-free. After you have received your order, you have 24 hours to report any defect, Wrong items received, size related issue to us by emailing firstname.lastname@example.org.
2. Please submit a case/report any issue within 24 hours upon receiving the parcel using the return request form. We will get back to you within 24 hours with return instructions.
3. Please deliver the return items to our address within 7 days upon receiving our email via any courier method of your choice. All return postage are to be borne by customers. Klozzet.my reserves the right to refuse/reject any request if the returned item(s) failed to reach to us within 7 days.
4. Please take note that all return parcels must reach us within 7 days. We strongly advise customers to deal with returning parcel as soon as possible. Klozzet.my reserves the right to decline any request if parcel does not reach us within given timeline
5. Please note that any return request that is submitted beyond 24 hours upon receiving the item will not be entertained. We will base on PosLaju system timestamp to determine the valid period for all return requests. For example, if we deliver your item on 2nd Jan, PosLaju will normally deliver the item on next business day which is 3rd Jan, then you will have the whole of 4th Jan to log a case to us should you require a return / exchange request.
6. All items sold are not refundable, we will issue store credit in the form of Gift Card to you only if (i) the item is having defect and there is no more stock to replace your purchase or (ii) the purchased items went out of stock and no longer available to be pre-ordered.
Exchange & return are allowed with following terms:-
1. Exchanges can only be done for items with defects. Defects include holes, faulty stitching and discoloration. Loose threads, size issues and removable stains will not be considered as defects.
2. During packing, we perform general checks on the zips and fabric. However in the unlikely event that you've received an unsatisfactory item, please accept our sincere apologies and we would offer you an one-for-one exchange.
Applicable for Return:
1. Wrong Merchandise Shipped
2. Defective goods
3. Items must remain unworn and unwashed, attached with label tag. We do not allow exchange or refund once label tag has been removed, or the items are not in its original, resellable conditions.
Not Applicable for Return:
1. Items that are unpacked, washed and worn.
2. Sales Item are not applicable for exchange or refund.
3. Items damaged due to not able to be stretched.
4. Items damages caused by mishandling of garments during washing.
5. Items of slight color differences due to photo-taking being subjected to different lightings
6. Please allow 2-3cm of difference in our measurements. In such cases, this variance will not be considered as a defect and is not liable for exchange.
7. Item with subjective reasons for returns: e.g. not good looking, changing mind, do not like the color, fabric not high-quality enough, not comfortable to wear, not as pretty as expected, too transparent etc
8. Size issues
Please note that:
1. The responsibility of the package is yours until it reaches back to us. Hence, please ensure to package the goods well to prevent damage and we strongly recommend using a traceable delivery method such as registered mail or courier service for your peace of mind. Kindly ensure the tag and plastic are intact before returning the item back to us.
2. We are only able to accept original/unused item in their original packaging without any stains, smell of perfumes, in new condition, together with the product tag and complete accessories if any.
3. If the item is unsuitable for a return/exchange upon inspection. We reserve the rights to refuse accepting the said returned item and will always notify about the exact reason if that is the case.
4. It may take few days for the return package to reach us, we will inspect the package once we have received the return item(s) and process the request as soon as possible and keep you updated with the status.
5. Should you have any questions or comments about our return guidelines, please feel free to email us at email@example.com